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Old 04-12-2006, 11:02 AM
Acidtension Acidtension is offline
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Join Date: Jul 2004
Posts: 254
Sapphires (decks.co.uk) & Turnkey

Do they often NOT repply to emails ?

Or it's just happening recently ?

I'm worried. Sent Sapphires an email 11 days ago, and another one 2 days ago, and I still haven't received any repply...

Regarding turnkey, I rember I sent them an email in July... I also sent them one a few days ago. To both I had no repply...

I hope this doesn't happen all the time...
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Old 04-12-2006, 02:02 PM
thermionic thermionic is offline
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Join Date: Dec 1969
Posts: 637
If you've had trouble getting a response from Sapphires it must be an IT issue, trust me. Sapphires put most high-end studio retailers to shame with their customer service, let alone the box-shifting know-nothings that dominate the PA / DJ arena.

This is about the first time I've ever read a gripe concerning Sapphires... It's a small world, bad news travels fast, and I can tell you for a fact that they are ultra-hot on maintaining their public image.

Have you tried telephoning them?

Turnkey would be a very different issue... Commission-based employment breeds apathy... I'd better stop there before I breach anyone's confidence...


edit: No disrespect, but I think putting Sapphires in the same bracket as Turnkey is way off the mark.
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Old 04-12-2006, 07:26 PM
Acidtension Acidtension is offline
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Join Date: Jul 2004
Posts: 254
I will call them tomorrow. It is in fact strange, I know...

I didn't call them before because I'm not in the UK (and I don't use skype, lol).
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